Shipping policy

Shipping Policy

Celestial Creations by Carly currently ships within Canada only.

Processing times

Unless a product page states otherwise, ready-to-ship orders are normally prepared and dispatched within 5 business days after payment is confirmed. Business days do not include weekends or statutory holidays.

Custom, personalized, or special-order pieces may require additional time. Any different processing timeline will be stated on the product page or agreed with you before purchase.

Shipping rates and delivery estimates

Available shipping options, charges, and estimated delivery times are shown at checkout before you complete your order. All prices and charges are displayed in Canadian dollars unless otherwise stated.

Delivery estimates begin after an order has been dispatched. Carrier estimates are not guarantees and may be affected by weather, holidays, remote destinations, service interruptions, and other circumstances outside our control.

Carriers and tracking

Orders may be shipped through Canada Post or another appropriate Canadian carrier. Tracking information will be sent when it is available for the shipping service selected.

Shipping addresses

Please check your name, unit number, street address, city, province, and postal code carefully before submitting your order. If you notice an error, email celestialcreationscarly@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

If an order is returned because an address was incomplete, incorrect, or undeliverable, the customer may be responsible for the cost of shipping it again.

Delayed, lost, or damaged shipments

If tracking has not updated for an unusual length of time, or your order has not arrived by the expected delivery window, please contact us so we can help investigate with the carrier. If an order has not arrived within 30 days after the stated delivery date, contact us promptly.

If an item or parcel arrives damaged, email celestialcreationscarly@gmail.com within 7 days of delivery and include clear photographs of the item, packaging, and shipping label. We will review the issue and work with you toward an appropriate solution.

Returns

Returns are handled according to our Refund Policy. Please obtain approval before sending an item back.

Questions

For shipping questions, email celestialcreationscarly@gmail.com.