Refund policy

Refund and Return Policy

We accept eligible return requests made within 14 days of delivery.

To qualify, an item must be unworn, unused, undamaged, and returned in its original packaging with proof of purchase. Returns sent without prior approval will not be accepted.

To request a return, email celestialcreationscarly@gmail.com. If approved, return instructions and the return address will be provided privately.

Final-sale items

The following items cannot be returned:

Pierced earrings, for hygiene reasons
Custom, personalized, or special-order pieces
Sale items
Gift cards

These restrictions do not apply when an item arrives damaged, defective, or incorrect.

Return shipping

Customers are responsible for return-shipping costs on approved change-of-mind returns. Original shipping charges are non-refundable.

If an item arrived damaged, defective, or incorrect, Celestial Creations by Carly will arrange an appropriate solution and cover reasonable return-shipping costs when a return is required.

Damaged, defective, or incorrect items

Please contact us within 7 days of delivery and include clear photographs of the item and packaging. We will review the issue and work with you toward a repair, replacement, or refund, depending on the circumstances and availability.

Natural variations in stones and small differences created through the handmade process are part of each piece’s character and are not considered defects. Damage caused by improper wear, storage, cleaning, pulling, bending, or exposure to water or chemicals is not considered a manufacturing defect.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional processing time.