Frequently Asked Questions

Answers to common questions about Celestial Creations by Carly, our handmade jewelry, materials, shipping, and care.

Are your pieces handmade?

Yes. Every piece is handmade by Carly in Alberta. Small variations are a natural part of handmade work and make each piece unique.

What materials do you use?

Materials vary by design and may include genuine gemstones, crystal or glass beads, plated components, copper wire, gold-filled chain, sterling silver, or S925 findings. The confirmed materials for each piece are listed in its product description. Please check the individual listing if you have metal sensitivities.

Are all of your stones genuine gemstones?

No. Some designs contain genuine gemstones, while others use glass, crystal, rhinestone, or decorative components. Each product description identifies the materials as accurately as possible.

What do the crystal meanings mean?

Crystal meanings are based on traditional, spiritual, and cultural associations and are shared for personal meaning and inspiration only. They are not medical advice, guaranteed outcomes, or a replacement for professional care.

Will my item look exactly like the photograph?

You will receive the item shown unless the listing says it is made to order. Colours may look slightly different depending on lighting and screen settings. Natural stones may also vary in colour, pattern, texture, and shape.

Are your pieces one of a kind?

Many designs have only one piece currently available. If a design can be recreated, the new version may have small differences because of natural stones and the handmade process.

Do you accept custom orders?

Custom and personalized orders may be available depending on the design, materials, and current workload. Email celestialcreationscarly@gmail.com with your idea to ask about availability. An order is confirmed only after the design, price, payment, and expected completion time have been agreed upon.

How should I care for my jewelry?

Keep jewelry away from water, perfume, lotions, hairspray, cleaning products, and other chemicals. Remove it before showering, swimming, sleeping, exercising, or cleaning. Store it in a clean, dry place and gently wipe it with a soft, dry cloth after wearing. Visit our Jewelry Care page for more details.

Will the metal tarnish or change colour?

Some metals naturally darken or develop a patina over time. Plated finishes may gradually wear, especially when exposed to moisture, chemicals, sweat, or friction. Proper care can help preserve the finish.

Where do you ship?

Celestial Creations by Carly currently ships within Canada only. Available shipping methods, costs, and estimated delivery times are shown at checkout.

How quickly will my order be shipped?

Ready-to-ship orders are normally prepared and dispatched within five business days after payment is confirmed. Weekends and statutory holidays are not business days. Custom or special-order pieces may take longer.

Will I receive tracking information?

Tracking information will be emailed when it is available for the shipping service selected at checkout. Some lower-cost shipping services may not include tracking.

What if my order arrives damaged?

Email celestialcreationscarly@gmail.com within seven days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label. Please keep the damaged item and packaging until you receive a response.

Can I return or exchange an item?

Return eligibility depends on the item and circumstances. Please read the Refund Policy before purchasing and contact us for approval before returning anything. Custom, personalized, altered, and final-sale items may not be eligible for return unless they arrive damaged or your legal consumer rights apply.